​At Halcyon Performing Arts, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect the information you provide to us when using our website (www.halcyonperformingarts.com) and purchasing from our Uniform Shop.

By accessing or using our website, you consent to the data practices outlined in this Privacy Policy.

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1. Information We Collect

We collect two types of information from users of our website:

1.1 Personal Information

This is information that identifies you personally, which you provide voluntarily when you interact with our website. This includes:

• Account Information: Name, email address, phone number, billing and shipping address, and other relevant details.

• Order Information: Details about the products you purchase, payment information, and order history.

• Communication Information: Information you provide when contacting us or interacting with our customer support, feedback, or inquiries.

1.2 Non-Personal Information

This is information that does not identify you personally but is used to improve your user experience on our website. This includes:

• Device Information: Information about the device and browser you use to access the website, such as IP address, device type, browser type, operating system, and referral pages.

• Usage Information: Data about how you use the website, such as pages visited, time spent on the site, clicks, and browsing behaviour.

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2. How We Use Your Information

We use the information we collect in the following ways:

2.1 To Provide Services:

• Process and fulfil orders placed through the Uniform Shop.

• Communicate with you about your orders, shipping updates, and customer service inquiries.

• Provide personalized product recommendations based on your interests and previous purchases.

2.2 To Improve Our Website and Services:

• Analyze usage patterns to improve the website’s functionality, design, and user experience.

• Customize your experience based on your preferences.

2.3 Marketing and Promotions:

• Send you promotional emails about products, events, or services related to Halcyon Performing Arts, provided you have consented to receive such communications.

• You can opt out of marketing emails at any time by following the unsubscribe link in the emails.

2.4 Legal and Regulatory Compliance:

• To comply with applicable laws, regulations, and legal obligations, including preventing fraud, responding to legal requests, and enforcing our terms and conditions.

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3. How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Using SSL encryption to secure transactions on our website.

• Regularly reviewing our data security practices and updating them to meet industry standards.

However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

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4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following entities:

4.1 Service Providers:

We may share your personal information with third-party service providers who assist us in operating our website, processing payments, delivering products, or providing customer support. These providers are bound by contractual agreements to protect your information.

4.2 Legal and Compliance:

We may disclose your information to authorities or legal entities if required to do so by law, or if we believe in good faith that such action is necessary to:

• Comply with legal obligations.

• Protect our rights or the safety of others.

• Prevent fraud or other illegal activities.

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5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, track usage patterns, and personalize your experience.

You can control the use of cookies by adjusting the settings on your browser. However, please note that disabling cookies may affect your ability to use certain features of our website.

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6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal information we collect. These may include:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You can request that we correct any inaccurate or incomplete personal information.

• Deletion: In some cases, you may request that we delete your personal information.

• Opt-Out: You can opt-out of receiving promotional emails at any time by following the unsubscribe link in our communications.

To exercise any of these rights, please contact us at rachel@halcyonperformingarts.co.uk.

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7. Children’s Privacy

Our website and Uniform Shop are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information from our records.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated Privacy Policy on this page with a revised "Last Updated" date. Please check this page periodically for updates. Your continued use of the website after any changes to the Privacy Policy constitutes your acceptance of the revised terms.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Email: rachel@halcyonperformingarts.co.uk
Phone: 07578630380
Address: Trinity Methodist, King Street, Great Harwood, BB6 7JN

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By using the Halcyon Performing Arts website and Uniform Shop, you consent to the collection and use of your personal information as described in this Privacy Policy.